BioPulse Prime

Shipping rates

UK standard (with no-quibble insurance): £11
UK cold shipping (pen & case): £15
Republic of Ireland / Ireland: £20

No free delivery. Taxes and customs are the customer's responsibility.

When we dispatch

Bespoke mixed orders & cartridge replacements: Monday – Wednesday only (made fresh — dispatched quickly to stay in perfect condition)
Dry orders & reconstitution packs: Monday – Friday
Working days = Monday to Friday, excluding UK bank holidays
Order by 12:00 UK time — we aim to process the next working day (24-hour dispatch is our target, not a guarantee)
Orders dispatched on Friday typically arrive the following Monday or Tuesday

Republic of Ireland & international

ROI: sent next working day — allow 2–4 days for delivery
Other international: sent as quickly as possible; customs may add delay
Please check your country allows research peptides before ordering

Dispatch

Orders are dispatched from our UK fulfilment sites. Dispatch windows depend on mixed vs dry items, as listed above.

DELIVERY, SHIPPING & RETURNS POLICY

Last Updated: 9 August 2026

This Delivery, Shipping & Returns Policy forms part of the BioPulse Website Terms & Conditions.

1. DELIVERY INFORMATION

Orders are normally dispatched using the delivery service selected or offered at checkout.

Delivery estimates are provided for guidance only and may be affected by courier delays, severe weather, customs procedures, strikes, government restrictions, security checks, incorrect address information, supply-chain disruption or other circumstances beyond reasonable control.

2. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

3. SAFE PLACES AND ALTERNATIVE DELIVERY

Where the customer expressly authorises a courier to leave a parcel in a safe place, with a neighbour or with another authorised person, BioPulse may rely on courier delivery confirmation when investigating a delivery issue, subject to applicable law.

4. DELAYED PARCELS

If an order has not arrived within the expected delivery period, contact BioPulse as soon as possible. We may contact the courier and investigate the shipment.

5. MISSING PARCELS

Where tracking information does not confirm delivery, BioPulse may investigate the parcel with the courier. Where the courier confirms loss, BioPulse will consider the appropriate remedy in accordance with applicable law.

6. PARCELS MARKED AS DELIVERED

If tracking confirms delivery but you believe the parcel has not been received, contact BioPulse promptly.

We may request reasonable supporting information, including delivery photographs, courier records, confirmation of the delivery address, safe-place information or, where appropriate, evidence of a police report.

7. DAMAGED PARCELS

If a parcel arrives visibly damaged, photograph the packaging before opening it where reasonably possible. If contents are damaged, contact BioPulse promptly with the order number and photographs.

8. INCORRECT PRODUCT

If you receive a product different from the one ordered, contact BioPulse before using or opening the product. We will investigate and, where appropriate, arrange a replacement or other remedy.

9. RETURNS

Do not return products without first contacting BioPulse and receiving return instructions.

10. CONSUMER CANCELLATION RIGHTS

Where a customer is a consumer and applicable UK distance-selling or consumer legislation provides a right to cancel an order, that right will be respected subject to applicable statutory exceptions.

Nothing in this policy is intended to remove or restrict a statutory cancellation right.

11. FAULTY, DAMAGED OR MISDESCRIBED PRODUCTS

If a product is defective, damaged, incorrect or materially different from its description, contact BioPulse promptly. Depending on the circumstances and applicable law, the customer may be entitled to repair, replacement, refund, price reduction or another statutory remedy.

12. REFUNDS

Where a refund is approved, it will normally be made using the original payment method unless otherwise agreed or required by law.

13. FAILED DELIVERY

Where delivery fails because the customer supplied an incorrect or incomplete address, or otherwise causes delivery to fail, BioPulse may seek to recover reasonable additional delivery or handling costs where permitted by law. Statutory consumer rights remain unaffected.

14. INTERNATIONAL DELIVERY

Where international delivery is available, customers are responsible for determining whether products may lawfully be imported and possessed in the destination country, including applicable customs requirements, permits, licences, duties, taxes and regulatory requirements.

BioPulse does not guarantee successful customs clearance and will not knowingly assist with unlawful importation.

15. REFUSED OR RETURNED INTERNATIONAL PARCELS

Where an international shipment is refused, detained, returned or destroyed because of destination-country requirements, the outcome will be considered according to the circumstances and applicable law.

16. DUPLICATE DELIVERIES

If BioPulse issues a replacement or refund because an original parcel has been treated as lost and the original subsequently arrives, the customer must notify BioPulse. Where appropriate, BioPulse may request that duplicate goods are returned or that payment is made for goods retained.

17. CONTACT

Bio Pulse Prime Ltd

Email: help@biopulseprime.com

Website: www.biopulseprime.com

Please include your order number in all correspondence.