Privacy Policy

BIOPULSE PEPTIDES

PRIVACY POLICY

Last Updated: 11 August 2026

This Privacy Policy explains how BioPulse Labs Ltd (“BioPulse”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you use www.biopulseprime.com, create an account, contact us or place an order.

1. WHO WE ARE

BioPulse Labs Ltd

Company Number: 16822266

Registered Office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Email: help@biopulseprime.com

Website: www.biopulseprime.com

For UK data protection purposes, BioPulse is generally the controller of the personal information described in this Privacy Policy.

2. OUR APPROACH TO PRIVACY

We only use personal information where we have a lawful basis to do so and only for specified, legitimate purposes. We aim to collect information that is relevant and proportionate to those purposes, keep it accurate where reasonably possible, protect it appropriately and retain it only for as long as necessary.

This Privacy Policy should be read alongside our Website Terms & Conditions, Research Use & Risk Warning and Delivery, Shipping & Returns Policy.

3. INFORMATION WE COLLECT

Depending on how you interact with BioPulse, we may collect:

• Identity information, such as your name and, where reasonably required, age or identity verification information.

• Contact information, such as email address, telephone number and delivery address.

• Order and transaction information, such as products ordered, order number, invoices, payment status and delivery details.

• Account information, such as login details and account preferences where an account is created.

• Customer service information, including messages, enquiries, complaints and correspondence.

• Compliance and fraud-prevention information, where reasonably necessary to assess age, identity, payment security, prohibited use or legal and regulatory concerns.

• Technical information, such as IP address, browser type, device information, operating system, website activity and security logs.

• Cookie and similar technology information, subject to our Cookie Policy and applicable consent requirements.

• Marketing preferences and records of marketing consent or objections, where applicable.

4. INFORMATION WE DO NOT ASK YOU TO PROVIDE

BioPulse does not require customers to provide medical histories, diagnoses, treatment information or other health information in order to place an ordinary order.

Please do not send medical or health information to BioPulse unless it is genuinely necessary for a specific enquiry. If you voluntarily provide information that relates to your health, we may need to treat it as special category personal data and will only process it where there is a lawful basis and an applicable additional condition under data protection law.

5. HOW WE USE PERSONAL INFORMATION

• To create and manage customer accounts.

• To process, confirm and fulfil orders.

• To arrange payment and delivery.

• To communicate with you about your orders, enquiries, complaints or account.

• To verify age or identity where reasonably necessary.

• To conduct reasonable fraud, security, compliance and risk checks.

• To investigate missing, delayed, damaged or disputed deliveries.

• To handle refunds, returns, chargebacks and payment disputes.

• To maintain business, accounting and transaction records.

• To comply with legal, regulatory, tax, accounting and law-enforcement requirements.

• To protect the Website, our systems, customers and business against fraud, misuse, security incidents and other unlawful activity.

• To improve the Website, services and customer experience where permitted.

• To send marketing communications where we have a lawful basis to do so.

6. LAWFUL BASES FOR PROCESSING

The lawful basis we use depends on why the information is being processed. The principal bases likely to apply to BioPulse are:

• Contract: where processing is necessary to enter into or perform a contract with you, such as processing an order or arranging delivery.

• Legal obligation: where processing is necessary to comply with a legal obligation, such as accounting, tax, regulatory or legal requirements.

• Legitimate interests: where processing is necessary for legitimate business interests, such as fraud prevention, website security, record keeping, responding to enquiries and protecting the business, provided those interests are not overridden by your rights and interests.

• Consent: where we ask for consent, such as for certain non-essential cookies or marketing activities where consent is required.

We will not use consent where another lawful basis is more appropriate. Where processing is based on consent, you may withdraw consent at any time, without affecting processing already carried out lawfully before withdrawal.

7. AGE AND IDENTITY VERIFICATION

Our Terms require customers to be at least 18 years old. Where reasonably necessary, we may request evidence of age or identity before accepting or dispatching an order.

Verification information will be used only for the relevant verification, security, compliance and legal purposes and will not be retained longer than necessary, subject to applicable legal requirements.

8. PAYMENT INFORMATION

Payments may be processed by third-party payment providers. Where payment is processed by a payment provider, BioPulse may receive transaction information such as payment status, transaction reference and limited payment details, but payment-card details may be handled directly by the relevant payment provider.

We do not intend to store full payment-card security information unless this is expressly required and lawfully managed by our payment arrangements.

9. WHO WE SHARE INFORMATION WITH

We may share personal information with service providers and third parties where reasonably necessary for the purposes described in this Policy, including:

• Payment processors and payment service providers.

• Couriers and delivery providers.

• Website hosting, ecommerce, IT, security and technical service providers.

• Email, customer-service and communications providers.

• Accounting, bookkeeping, legal, professional and compliance advisers.

• Fraud-prevention, identity-verification or security providers where used.

• Government bodies, regulators, law enforcement or courts where we are legally required or permitted to do so.

• Business purchasers, advisers or other parties involved in a merger, acquisition, restructuring or sale of all or part of the business, subject to appropriate safeguards.

We do not sell your personal information to third parties.

10. INTERNATIONAL TRANSFERS

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law, which may include relying on an adequacy decision or using appropriate safeguards for restricted transfers.

11. MARKETING

Where permitted by law, we may send information about BioPulse products, services or offers by email or other electronic means.

We will only send electronic direct marketing where we have a lawful basis and have complied with applicable requirements, including the Privacy and Electronic Communications Regulations where relevant.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or contacting us at help@biopulseprime.com.

Transactional messages, such as order confirmations, delivery updates, security notices and important service communications, are not marketing messages and may still be sent where necessary.

12. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies and similar technologies. Strictly necessary technologies may be used where permitted to provide the online service you request. Non-essential cookies and similar technologies will be handled in accordance with applicable consent requirements.

Where consent is required, we will provide an appropriate mechanism to accept, refuse or manage non-essential cookies.

Our Cookie Policy should explain the specific cookies and similar technologies used on the Website, their purposes, providers and retention periods.

13. WEBSITE SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal data breach that requires notification under applicable law, we will take the required steps.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil contractual obligations, maintain appropriate business and transaction records, resolve disputes, prevent fraud and comply with legal, accounting, tax or regulatory requirements.

Different categories of information may therefore be retained for different periods. When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it in accordance with our retention procedures.

Our retention periods should be reviewed against the actual systems, accounting requirements, payment arrangements and legal obligations applying to BioPulse.

15. YOUR DATA PROTECTION RIGHTS

Subject to applicable legal conditions and exemptions, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request erasure of personal information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to processing based on legitimate interests or to certain direct marketing.

• Request portability of information where the right applies.

• Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal conditions or exemptions.

16. HOW TO EXERCISE YOUR RIGHTS

To exercise a data protection right, or ask a question about how we use your information, contact:

Email: help@biopulseprime.com

BioPulse Labs Ltd, 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

We may need to verify your identity before completing a request. This is a security measure designed to prevent personal information being disclosed to the wrong person.

17. COMPLAINTS

If you have concerns about how BioPulse handles your personal information, please contact us first at help@biopulseprime.com so that we can investigate.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have been infringed.

ICO website: https://ico.org.uk/

ICO telephone: 0303 123 1113

18. CHILDREN

Our Website and products are not intended for persons under 18. We do not knowingly seek to collect personal information from children under 18 for the purpose of placing orders.

19. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites or use third-party services. Those third parties may have their own privacy notices and terms. BioPulse is not responsible for the privacy practices of third-party websites or services that it does not control.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

The latest version will be published on the Website with the date of the most recent update. Where a change materially affects how we use personal information, we will provide additional information or notice where required.

21. CONTACT

BioPulse Labs Ltd

Company Number: 16822266

Registered Office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Email: help@biopulseprime.com

Website: www.biopulseprime.com